Pick Up and Delivery Driver On-the-Road Guide

Scanner

Log Into FedEx Manifest

  • Power on scanner     
  • Tap FORGE application
  • Enter Badge Number and Password
  • User Type – Typically a driver, unless training then logging in as “Helper” is  recommended
  • Station Number – 280
  • Work Area – This is the route number that you log into to show which area you will be delivering (typically the parking spot number for the truck)
  • Service Area – 304155
  • Vehicle Type – Typically you are driving a “Contractor Owned Vehicle”
  •            If using rental, select “Rental”, then enter info from rental packet
  • Vehicle Number – Scan truck number barcode label found in truck
  • Odometer – Enter accurate mileage of truck – must be accurate this is audited daily
  • On Duty – This is the time that you got to the terminal and started your work shift – may need to scroll back to set accurate time. 8:00 is earliest time to begin on duty. 
  • Dispatch – After your truck is loaded and belt is all clear managers will dispatch drivers when it's time
Click for Scanner Guide

iPad

Log Into Routing Application

  • Power on iPad
  • Tap on the GroundCloud application.
  • Log in using your special login and password. (Separate from Scanner)
  • Watch Safety Training videos that will show after login.
  • Pre-Trip inspections. (Must physically perform inspection of van as you read from iPad.)
  • Report any defects if any in Notes to Management.
  •  Make sure you’re signed into correct account and route. Your route number is on your Ground Cloud schedule.
  • Check Manifest (Look for bad addresses and/or stops that doesn’t go to your route.)
  • Check Pickups - compare to what is on scanner  (If your pickups are not showing, speak to your manager.)
  • My Drive – This is where you start your day. The map will show you your route.

Van

Prepare for Day

  • Check Load (Make sure all your packages are in their respective SID section)
  • Make sure all SID stickers are facing outward for better view
  • Load all Liquid/Hazmat packages to the floor section - HazMat packages are listed in scanner manifest preview
  • Group all bulk stops (To rear of truck if dock stop)
  • Secure dolly to a location in your truck to keep from rolling/falling
  • If possible, keep aisle clear for easy access


ProTip - Locate and touch the packages for your first 10 stops to set the day off to a quick start!

Pick Ups

They're a bigger deal than you may think

Pick ups must be attempted within scheduled window at the location

Pick ups must be closed within scheduled window


  1. Select pick up from scanner screen
  2. scan picked up packages inside of pick up window (if pick up window is 3:00, DO NOT scan until 3:00)
  3. Tap the Close Stop icon the close stop process
  4. Tap Done to complete the process
  5. If there are no packages, close stop using the menu in upper right - must be closed at pick up location

Delivery to a Business

Signature required - no exceptions and don't let a customer ask you to sign for them. They must sign it's FedEx policy

Get there before they close - review manifest in the am and look for business to prioritize

Some Common Delivery Situations (always scan and code in real time)

  • I'm at a stop, and it requires signature but nobody is home (signing a customer's name is a FedEx crime-don't roll the dice)
  • Scan all packages for stop
  • Apply code 07 only the the package that requires signature
  • Scan a door tag and leave it on the door
  • Leave any non-signature packages as scanned and delivered
  • I cannot find the address that GroundCloud is trying to take me to
  • Call the customer using the phone number on the stop
  • Check manifest address in scanner, and address label on box
  • If all are the same, and address does not seem to exist, use code 02, take a picture of label and send to manager on duty as FYI
  • Code 02 counts against our service until FedEx determines it is indeed a bad address so make a solid attempt before using
  • I can't get to house because there is a nasty dog, a locked gate, or other random thing blocking delivery
  • Use code 07 and put a door tag where a customer can see it (on OUTSIDE of mailbox, on a gate, on a post on the property, etc.)
  • I'm delivering to a business but they are closed (and it's still before 5pm. Deliver all businesses before 5)
  • Use a code 04 for non-weekend closures
  • Use a code 11 for weekend closures
  • I found a box on my route that is assigned to someone else's route
  • Code it a 12 as soon as you realize the package is there - someone could be trying to track it. Remove vision label and apply service cross.


Click for All Status Codes

Some Other Situations (call manager for guidance for anything you need help with, any time)

  1. I got behind due to circumstance outside my control, it's 1pm and I think I have too many stops I need help
  2. Look at your map, and figure out what you can get done
  3. Call a manger, explain the delay, what you've got left, and specifically which neighborhood/area you'll need help with
  4. Bring to the the table a solution or two, not a grievance/problem
  5. A customer screamed at me and called me an idiot and said FedEx sucks
  6. Unless you did something to trigger such a response, how a customer feels about FedEx is nothing you have to feel any way about, so you can always simply say (in a sincere tone, not in a snarky way) "I'm really sorry you've had a hard time with FedEx", that sounds really frustrating. Is there any message I can bring back to my manager?". That is all you have to say.
  7. If there's a way to resolve their issue, give it a try. Remember, people's drama and anger has nothing to do with you, so you can try to help them without making it about you.
  8. GroundCloud seems out of order/glitchy and it's slowing me down
  9. Close the app
  10. Restart iPad
  11. Login to GroundCloud and try it now
  12. If the issues persists, call manager on duty
  13. I just found a package that is not on my GroundCloud, but is assigned to my route (and it's on my scanner)
  14. Locate in scanner and in the upper right open menu and hit "navigate"
  15. See if it's within a reasonable drive of where you've been, or if it's further into your route
  16. Try to get it delivered if it's reasonable (less than 15 minutes extra effort)
  17. Call a manager to alert them to the issue - managers need to know about ALL undelivered packages